What is the cancellation policy?
If it is necessary to cancel/skip
your regular cleaning day, Maid For You New York, Inc
merely requires a 48 hours notice. If Maid For You New
York, Inc receives less than 48 hours notice, or can't
access your home, it will be necessary for us to charge
the full price of your cleaning. Future scheduled cleanings
will remain unchanged. Please be sure to call in any
termination of regularly scheduled cleanings.
How do I pay for your services?
Maid For You New York, Inc gladly
accepts the following forms of payment: all major credit
cards, money orders or checks. Payment for first time
customers is due in full prior to initial cleaning service.
Established clients are extended a 7 day courtesy period
to make payments. All late payments will incur a $15.00
late fee, and a $50.00 fee is applied to all returned
Will I always have the same service
We make every effort to send
the same service provider's each time. Occasionally
there may be a change in service providers due to illness,
days off, vacation or they may no longer work for Maid
For You New York, Inc. Therefore, it is not possible
for us to guarantee the same individual/team for each
cleaning. In the event of such an occurrence, we will
find a replacement.
How do you access my home?
Maid For You New York, Inc
must be able to access your home to provide cleaning
services. There are three choices:
1) The most convenient; you may leave a key on file
in our key safe.
2) You may leave a key with your doorman.
3) You may meet the cleaner.
How do I provide feedback
on my cleanings?
Since cleaning is a very personalized
and subjective service, we provide a customer satisfaction
survey card after each visit. You may also call us directly,
or even visit this website to let us know how your service
What if something in my home gets
Maid For You New York, Inc realizes
the nature of cleaning requires our staff to touch virtually
all items within one's home or office. If any damage/loss
does occur, simply notify Maid For You New York, Inc
within 24 hours of the cleaning date.